Privacy Policy

1. Introduction

Welcome to Whole Healthy Me’s Privacy Policy. We are committed to safeguarding your privacy and ensuring the protection of your personal information (“PI”). This Privacy Policy explains how we collect, use, store, and protect your PI when you interact with our website wholehealthyme.co.za (the “Website”) and services.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. Definitions

Personal Information (“PI”): Information relating to an identifiable living natural person, including but not limited to name, contact information, and identification details.
Processing: Any operation performed on PI, including collection, storage, use, disclosure, and destruction.
User: Any individual accessing or using the Website.

3. Collection of Personal Information

3.1 Personal Information We Collect

We may collect the following personal information:

Identifying Information: Name, date of birth, identification number.
Contact Information: Email address, phone number, postal address.
Demographic Information: Gender, marital status.
Financial Information: Credit card details (processed securely by our payment partners).
Usage Information: IP address, browser type, browsing habits.
Other Information: Any additional information you voluntarily provide during interactions with our Website.

3.2 Methods of Collection

Direct Interactions: When you provide PI directly through forms, registrations, or communications.
Automated Technologies: Through cookies, web beacons, and similar technologies when you interact with our Website.
Third Parties: From trusted partners and service providers who assist us in operating our Website and delivering services to you.

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. These technologies help us:

Personalize your experience.
Analyze Website traffic and trends.
Improve our products and services.

You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our Website.

3.4 Optional Details

You may also provide additional information to us on a voluntary basis, such as content or products that you decide to upload or download from our Website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our Website.

3.5 Recording Calls

We may monitor and record any telephone calls that you make to us unless you specifically request us not to. These recordings are used to improve our service delivery, maintain accurate records, and comply with regulatory requirements.

4. Use of Personal Information

We use your PI for the following purposes:

To Provide Services: Fulfill orders, deliver products, and manage accounts.
Customer Communication: Send transactional emails, newsletters, and promotional materials (with your consent).
Improvement of Services: Analyze usage patterns to enhance our Website and services.
Legal Compliance: Comply with applicable laws and regulations.
Fraud Prevention: Detect and prevent fraudulent activities.

5. Disclosure of Personal Information

We may share your PI with:

Service Providers: To perform services on our behalf, such as payment processing, delivery, and marketing.
Affiliates: Within Whole Healthy Me group to provide joint services.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

5.2 International Transfers

Your personal information may be processed and stored outside of South Africa. We ensure that any such transfers comply with applicable data protection laws and maintain the integrity and confidentiality of your PI.

6. Data Security

We implement appropriate technical and organizational measures to protect your PI from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: Protecting data in transit and at rest.
Access Controls: Limiting access to PI to authorized personnel.
Regular Audits: Conducting security assessments to identify and mitigate risks.

7. Data Retention

We retain your PI only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon termination of service or at your request, we will securely delete or anonymize your PI.

8. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your PI:

Access: Request access to the PI we hold about you.
Correction: Request correction of inaccurate or incomplete PI.
Deletion: Request deletion of your PI under certain conditions.
Objection: Object to the processing of your PI for specific purposes.
Consent Withdrawal: Withdraw consent for processing your PI at any time.

To exercise these rights, please contact us at support@wholehealthyme.co.za. We may require proof of your identity to process your request.

9. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect PI from minors. If you believe we have inadvertently collected PI from a minor, please contact us to have it removed.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be posted on our Website with a revised effective date. Your continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Whole Healthy Me
Unit 1, 8 Reed Place, Maxmead, KZN, South Africa

Email: support@wholehealthyme.co.za
Website: wholehealthyme.co.za